In accordance with Federal Reserve regulations, we are required to notify you of your rights and obligations concerning electronic transfers of funds:
If you have questions about an electronic transfer, contact our Customer Service team by email at firstname.lastname@example.org or by calling 800-747-2537. Written inquiries can also be sent to:
Capital One Investing
ATTN: Customer Service
83 S. King St.
Seattle, WA 98104
Contact us immediately if you think your account statement or any other funds transfer information is incorrect, or if you need more specifics about a particular transfer. We must hear from you within 60 days of the date of the first document or communication in which the transfer in question appeared.
When contacting us, you will need to provide your name and your account number, the dollar amount and a description of the electronic transfer in question, and a clear explanation indicating why you believe there is an error or why you need more information. If you notify us verbally, we may request that you submit your inquiry in writing within 10 business days.
We will inform you of the results of our investigation within 10 business days after we receive your inquiry, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your inquiry. If further investigation is required, within 10 business days of your inquiry, we will credit your account in the amount of the transfer in question so that you have use of the funds during our investigation. Note: If we ask you to submit your inquiry in writing and we do not receive your written inquiry within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation promptly at the completion of our investigation. You may request copies of the documents that we use in our investigation.
If you have any questions regarding this message, please contact us provided above.