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Capital One Investing Disclosures

Required Disclosures

  • Investor Education and Protection

    The Financial Industry Regulatory Authority ("FINRA") requires us to provide you with the following information concerning the FINRA BrokerCheck program: If you wish to contact FINRA, the BrokerCheck Hotline number is 800-289-9999 and the Internet address is www.finra.org/Investors/ToolsCalculators/Brokercheck. An investor brochure describing the BrokerCheck program may also be obtained from FINRA.

  • Order Flow Payment

    The U.S. Securities and Exchange Commission ("SEC") requires that we disclose to you any arrangement for receiving payment for directing order flow. We currently have no such arrangement and do not receive any payment for order flow.

  • Order Routing Information

    The SEC also requires that we provide notice to a customer regarding the availability, upon request, of certain information on order routing: the identity of the venue to which orders were routed for execution in the six months prior to the request; whether the orders were directed or non-directed orders; and the time of the transactions, if any, that resulted from such orders. In addition, you can click on the following link — www.order-routing-disclosure.com — and enter "Capital One Investing, LLC? (enter exactly as shown here) to view our latest quarterly report on order routing venues, as furnished by our clearing broker, Pershing, or contact our Customer Service team for information.

  • Electronic Funds Transfers

    In accordance with Federal Reserve regulations, we are required to notify you of your rights and obligations concerning electronic transfers of funds:

    If you have questions about an electronic transfer, contact our Customer Service team by email at customerservice@capitaloneinvesting.com or by calling 800-747-2537. Written inquiries can also be sent to:

    Capital One Investing
    ATTN: Customer Service
    7940 Dominion Parkway
    Plano, TX 75024

    Contact us immediately if you think your account statement or any other funds transfer information is incorrect, or if you need more specifics about a particular transfer. We must hear from you within 60 days of the date of the first document or communication in which the transfer in question appeared.

    When contacting us, you will need to provide your name and your account number, the dollar amount and a description of the electronic transfer in question, and a clear explanation indicating why you believe there is an error or why you need more information. If you notify us verbally, we may request that you submit your inquiry in writing within 10 business days.

    We will inform you of the results of our investigation within 10 business days after we receive your inquiry, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your inquiry. If further investigation is required, within 10 business days of your inquiry, we will credit your account in the amount of the transfer in question so that you have use of the funds during our investigation. Note: If we ask you to submit your inquiry in writing and we do not receive your written inquiry within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation promptly at the completion of our investigation. You may request copies of the documents that we use in our investigation.

    If you have any questions regarding this message, please contact us provided above.

  • Margin Disclosure

    We make this information available to you to provide some basic facts about purchasing securities on margin, and to alert you to the risks involved with trading securities in a margin account. Before trading stocks in a margin account, you should carefully review your Margin Account Agreement.

    When you purchase securities, you may pay for the securities in full or you may borrow part of the purchase price from your brokerage firm. If you choose to borrow funds from us, you will need to apply for a Margin Account. The securities purchased are our collateral for the loan to you. If the securities in your account decline in value, so does the value of the collateral supporting your loan, and, as a result, we can take action, such as issue a margin call and/or sell securities in your account, in order to maintain the required equity in the account.

    It is important that you fully understand the risks involved in trading securities on margin. These risks include the following:

    • You can lose more funds than you deposit in the margin account. A decline in the value of securities that are purchased on margin may require you to provide additional funds to us to avoid the forced sale of those securities or other securities in your Capital One Investing Account.
    • We can force the sale of securities in your account. If the equity in your account falls below the maintenance margin requirements under the law, or our higher "house" requirements, we can sell the securities in your account to cover the margin deficiency. You also will be responsible for any short fall in the account after such a sale.
    • We can sell your securities without contacting you. Some investors mistakenly believe that a firm must contact them for a margin call to be valid, and that the firm cannot liquidate securities in their accounts to meet the call unless the firm has contacted them first. This is not the case. We may attempt to notify customers of margin calls, but we are not required to do so. However, even if we have contacted a customer and provided a specific date by which the customer can meet a margin call, we can still take necessary steps to protect its financial interests, including immediately selling the securities without notice to the customer.
    • You are not entitled to choose which security in your margin account is liquidated or sold to meet a margin call. Because the securities are collateral for the margin loan, we have the right to decide which security to sell in order to protect its interests.
    • We can increase our "house" maintenance margin requirements at any time and are not required to provide you advance written notice. These changes in firm policy often take effect immediately and may result in the issuance of a maintenance margin call. Your failure to satisfy the call may cause us to liquidate or sell securities in your account.
    • You are not entitled to an extension of time on a margin call. While an extension of time to meet margin requirements may be available to customers under certain conditions, a customer does not have a right to the extension.
  • SIPC Information

    When you purchase securities through Capital One Investing, LLC, they are held at Pershing LLC (member NYSE/FINRA/SIPC), our clearing broker.

    Capital One Investing, LLC is a member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

    In addition, Pershing provides account protection for the net equity1 of your securities positions. Pershing provides the additional protection (Excess SIPC) on terms similar to SIPC through a commercial insurer.

    Account protection applies when a SIPC member firm fails financially and is unable to meet obligations to securities clients. Account protection does not protect against losses from the rise and fall in the market value of investments.

    For more information about SIPC, visit www.sipc.org. You can also obtain a SIPC brochure by contacting SIPC at 202-371-8300 or by email: asksipc@sipc.org.

    If you have any questions about our account protection policy, please contact us. Customer Service Associates are available from 8 AM to 9 PM ET, Monday through Friday (excluding market holidays).

    ¹ Net equity is the value of the securities held for your account, plus related cash, minus anything that may be owed.

  • Callable Securities

    If you access your account through http://capitaloneinvesting.com and Capital One Investing, LLC receives an allocation of redeemed or called securities, such redemptions or calls shall be allocated on a pro-rata basis amongst customer accounts; or, if more appropriate, then such allocation shall be effected as otherwise determined to be fair, impartial, and practicable by management.

    If you work with a financial advisor, the procedure applicable to your account can be found at https://www.pershing.com/_global-assets/pdf/disclosures/per-pershings-impartial-lottery-process.pdf