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Trusted Contact Person

Frequently Asked Questions (FAQs) About Designating a Trusted Contact Person

 

 

Q. What is a trusted contact person?

 

A. A trusted contact person is an individual the account holder identifies as someone they trust to communicate with Capital One Investing® if the account holder is unreachable or ill, or if Capital One Investing believes that the account holder may be a victim of fraud or financial exploitation. The trusted contact person is intended to be a resource to protect the account holder’s assets. 

 

We suggest selecting a trusted contact person who does not already have access to your accounts or assets, but would be able to respond to questions relating to your whereabouts and well-being. Capital One Investing will not take trade, disbursement or other instructions from the trusted contact person, even on your behalf. 

 

 

Q. Am I required to provide Capital One Investing with a trusted contact person?

 

A. No. While we strongly encourage you to add a trusted contact person to your account, it is not required. 

 

 

Q. Am I able to change my trusted contact person?

 

A. Yes. You can change your trusted contact person at any time by logging into your Capital One Investing account and sending us a secure email, or by contacting customer service.

 

 

Q. Under what circumstances would Capital One Investing contact my trusted contact person?

 

A. There are several circumstances in which Capital One Investing may contact your trusted contact person. For example, if we have been unable to contact you after multiple attempts, we could reach out to your trusted contact person to inquire about your current contact information. Or, if we know you’ve been ill or infirm and we’ve been unable to contact you after multiple attempts, we could contact your trusted contact person to inquire about your health status. We also could reach out to your trusted contact person if we suspect that you may be suffering from Alzheimer’s disease, dementia or diminished capacity. We could contact your trusted contact person before placing a temporary hold on a disbursement from your account if we suspect your account is facing financial exploitation.

 

 

Q.  What information is Capital One Investing able to share with a trusted contact person?

 

A. Capital One Investing Information will only be shared with your Trusted Contact when Capital One Investing makes an Outbound phone call with concerns regarding the account. At that time Capital One Investing may share nonpublic personal and account information regarding securities, insurance, financial planning, or other financial products or services with your Trusted Contact Person to confirm your current contact information, health status, or identity of any legal guardian, executor, trustee or holder of a power of attorney. However, we will not take trade or withdrawal instructions from your Trusted Contact Person.

 

Q. What actions can Capital One Investing take if they suspect that I might be a victim of fraud or exploitation?

 

A. If Capital One Investing has reason to believe that financial exploitation has occurred, is occurring, has been attempted or will be attempted on your account, it is likely that we would place a temporary hold on the disbursement of funds or securities from the account until we can verify with you or the trusted contact person that you made the request.

 

 

Q. What is financial exploitation?

 

A. Financial exploitation includes:

 

1.       The wrongful or unauthorized taking, withholding, appropriation, or use of a specified adult’s funds or securities; or

 

2.      Any act or omission taken by a person, including through the use of a power of attorney, guardianship, or any other authority, regarding a specified adult, to:

 

                          a.          Obtain control—through deception, intimidation or undue influence—over the specified adult’s money, assets or property; or

                         b.          Convert the specified adult’s money, assets or property