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Frequently Asked Questions

Trusted Contact Person

Frequently Asked Questions (FAQs) About Designating a Trusted Contact Person



Q. What is a trusted contact person?


A. A trusted contact person is an individual the account holder identifies as someone they trust to communicate with Capital One Investing® if the account holder is unreachable or ill, or if Capital One Investing believes that the account holder may be a victim of fraud or financial exploitation. The trusted contact person is intended to be a resource to protect the account holder’s assets. 


We suggest selecting a trusted contact person who does not already have access to your accounts or assets, but would be able to respond to questions relating to your whereabouts and well-being. Capital One Investing will not take trade, disbursement or other instructions from the trusted contact person, even on your behalf. 



Q. Am I required to provide Capital One Investing with a trusted contact person?


A. No. While we strongly encourage you to add a trusted contact person to your account, it is not required. 



Q. Am I able to change my trusted contact person?


A. Yes. You can change your trusted contact person at any time by logging into your Capital One Investing account and sending us a secure email, or by contacting customer service.



Q. Under what circumstances would Capital One Investing contact my trusted contact person?


A. There are several circumstances in which Capital One Investing may contact your trusted contact person. For example, if we have been unable to contact you after multiple attempts, we could reach out to your trusted contact person to inquire about your current contact information. Or, if we know you’ve been ill or infirm and we’ve been unable to contact you after multiple attempts, we could contact your trusted contact person to inquire about your health status. We also could reach out to your trusted contact person if we suspect that you may be suffering from Alzheimer’s disease, dementia or diminished capacity. We could contact your trusted contact person before placing a temporary hold on a disbursement from your account if we suspect your account is facing financial exploitation.



Q.  What information is Capital One Investing able to share with a trusted contact person?


A. Capital One Investing Information will only be shared with your Trusted Contact when Capital One Investing makes an Outbound phone call with concerns regarding the account. At that time Capital One Investing may share nonpublic personal and account information regarding securities, insurance, financial planning, or other financial products or services with your Trusted Contact Person to confirm your current contact information, health status, or identity of any legal guardian, executor, trustee or holder of a power of attorney. However, we will not take trade or withdrawal instructions from your Trusted Contact Person.


Q. What actions can Capital One Investing take if they suspect that I might be a victim of fraud or exploitation?


A. If Capital One Investing has reason to believe that financial exploitation has occurred, is occurring, has been attempted or will be attempted on your account, it is likely that we would place a temporary hold on the disbursement of funds or securities from the account until we can verify with you or the trusted contact person that you made the request.



Q. What is financial exploitation?


A. Financial exploitation includes:


1.       The wrongful or unauthorized taking, withholding, appropriation, or use of a specified adult’s funds or securities; or


2.      Any act or omission taken by a person, including through the use of a power of attorney, guardianship, or any other authority, regarding a specified adult, to:


                          a.          Obtain control—through deception, intimidation or undue influence—over the specified adult’s money, assets or property; or

                         b.          Convert the specified adult’s money, assets or property

What kind of tax documents will I receive?

Well, it depends; the tax documents you receive will depend on your account type and your account activity for the previous year. Individual, Joint and Custodial accounts that meet reporting thresholds set by the IRS will receive a substitute combined 1099 statement.

You can access the 1099 forms for the last three tax years online for Individual, Joint and Custodial accounts.

Beginning with the 2016 tax year, 1099 and 5498 tax forms for IRA and ESA accounts will be available online.

When can I expect my 1099 or 5498 tax form to be delivered? (click here)

When will my trade settle?



After a trade order executes, it takes 1 to 3 days to settle after the Trade Date (depending on the trade type).


Securities and Settlement Periods

Security Type

Settlement Date
(Prior to 09/05/17)

Settlement Date
(Beginning on 09/05/17)


3 Market days after trade date

2 Market days after trade date

Exchange Traded Funds (ETFs)

3 Market days after trade date

2 Market days after trade date

Mutual Funds

1 Market days after trade date

1 Market days after trade date


1 Market days after trade date

1 Market days after trade date



You'll be able to withdraw funds from your Capital One Investing account, or use the funds to buy securities after the settlement date.


What is the difference between trade date and settlement date?


Tip: Bank-only holidays such as Columbus Day and Veterans Day aren't considered settlement days. To view a list of all market holidays, see our Holiday and Trading Calendar.


Unclaimed Property

The Escheatment Process

The SEC defines the Escheatment Process as the following: All states require financial institutions, including brokerage firms, to report when personal property has been abandoned or unclaimed after a period of time specified by state law — often five years. Before a brokerage account can be considered abandoned or unclaimed, the firm must make a diligent effort to try to locate the account owner. If the firm is unable to do so, and the account has remained inactive for the period of time specified by state law, the firm must report the account to the state where the account is held. The state then claims the account through a process called "escheatment," whereby the state becomes the owner of the account.

For more information visit

What is Unclaimed Property?
Unclaimed property is any asset owned or held by an organization which has no evidence of owner activity for an extended period of time. The property qualifies as abandoned after a specific period of inactivity, which varies by state. Types of unclaimed property may include stocks, bonds, mutual funds and cash in a brokerage account, bank accounts (savings, checking, CDs), uncashed checks such as payroll, insurance payments or travelers' checks, safe deposit box contents, and insurance proceeds.

How does the account holder know if they have unclaimed property?
Please visit to see if your state is holding any assets which belong to you. If they are, file a claim using the process in place for the state, which is available on the state’s unclaimed property website.

How do I avoid my account from being Unclaimed Property?

To avoid the assets from being deemed Unclaimed Property the account holder must show activity on the account. Simply logging into the account counts as activity. Account holders can also call us at 1-800-747-2537.



When will my funds be available?

One-time electronic funds transfer

A one-time electronic funds transfer submitted by 5 PM ET on any regular business day will be processed and a transfer request will be sent to your bank. The funds you requested will be deposited in your Capital One Investing? account at the start of the next business day. In an instance where a request is sent on a Friday, your funds will be posted on the following Monday (next regular business day). All funds will be deposited into your account's cash balance.

Recurring electronic funds transfer

If you create a recurring electronic funds transfer, your funds will be available on the next business day after your "request date". The request date is determined by the deposit frequency you choose while setting up your recurring electronic funds transfer (such as monthly, weekly, 1st and 15th, or every 2 weeks). Once your recurring deposit frequency is established, all funding requests will be automatically sent on the request date prior to the 5 PM ET deadline, and your funds will be available on the next business day. In an instance where your recurring transfer request falls on a weekend or a bank holiday, the request will be made on the following business day.

Note: If you change the checking or savings account on file for your Capital One Investing account, please be aware that all future deposit requests will be made from the updated account.

Lastly, if you set up a recurring electronic funds transfer, the next funding request will be created 5 days prior to being sent to your financial institution. You can view all funding requests on the Transfer Status page.

Margin Accounts (only):

If your account has a maintenance call, fed call, or a margin loan balance, any deposited funds will go towards paying down the balance.

In order to satisfy the margin call, which is due within 3 business days of the date you were first notified, your Request Date must be at least 1 business days prior to the due date.

If you have both a maintenance and fed call, the Deposit Amount should be the greater of the call amounts in order to move the account out of the margin call.

Important: Buying securities on margin is not appropriate for all investors. Before investing on margin, please read the Margin Account Agreement for important risk disclosure information, and see our margin interest rates.

One-Time Code

Keeping your account information safe and secure is very important to us. As such we are moving to a new Account Verification process.  Below is a list of FAQs to help you understand how the process works and what you can expect from this new enhanced security process.

1. Why are you asking me to enter a One-Time Code?

From time to time, we may send you a One-Time Code to enter on our website as an added layer of protection. You’ll need to complete this step to access your account.


2. How do I receive my One-Time Code?

Capital One Investing will send you a One-Time Code to your email address on file. It’s important to provide a valid email to take advantage of this security service. If you don’t see an email from Capital One Investing with the unique One-Time Code, please check your email’s Spam or Junk folder. If you do not receive the code, please contact us (1-800-747-2537).

3. Why did I receive a One-Time Code that I did not request?

If you receive a One-Time Code and you are unsure why, please contact us (1-800-747-2537). Please be advised that if you are allowing another service or person to sign in on your behalf, you may receive a One-Time Code due to their activity.

4. What is Two-Factor Authentication?

Two-factor authentication is a security process in which a customer provides two independent forms of identification to prove one’s identity. It adds an extra layer of security by requiring a piece of information that only you would know in addition to your password.


5. I requested the code but I haven’t received it yet?

Be sure that the partial email address shown on the One-Time Code request screen matches your current email address. After one hour the code expires and you may need to call one of our helpful associates to update your email address, please contact us (1-800-747-2537).


6. When I enter the code I get a message that the code is incorrect.

Please note that while the email containing your One-Time Code usually will reach you within a matter of minutes, any email servers with enhanced security may take longer to receive.  If you send yourself a new code prior to receiving the first code, it will cancel the first code.  Please give yourself 10-15 minutes to receive the code, and check all spam, junk, and archive folders before sending yourself a new code.  If you are still not receiving the code, consider clearing your cookies and cache, although this may delete any saved usernames or passwords from your browser.

How do I find the routing number?

Get the routing number for your Capital One 360 bank account

To locate your bank's routing number, also referred to as an ABA number, look at the string of numbers near the bottom left- hand corner of one of your checks. The first 9 digits from left to right are your bank's routing number. See the example below:

Example of a check