Email Address

Am I required to keep current contact information on my account?

We kindly ask you keep every piece of contact information up-to-date on your Capital One Investing℠ Account, including:

  • Home Address (even if this is not the address where you receive mail)
  • Mailing Address (optional, but must be updated if using)
  • Day Phone Numbers
  • Email Address
  • Military or governmental personnel stationed overseas must also provide their state of record

In certain cases, you'll receive documents through the U.S. mail, even though our main form of communication with our faithful investors is through email.

Tip: Please be sure to update your contact information for all of your Capital One Investing Accounts whenever there is a change. If we are not able to contact you, access to your account or features may be restricted or your Capital One Investing Account may be closed.

Why is an email address required?

Keeping your email address up-to-date gives us a direct line of communication with you (and it's good to know what's happening with your brokerage account). In fact, we require that you keep your email address current, as this is our primary method of communication with our faithful investors.

All Customers will receive email notifications of confirmations and monthly statements, as well as any changes in policy. We will also notify you if there are changes to your investor or account profile so that you are alerted in case you didn't authorize the changes.

There are three types of email sent out by Capital One Investing℠


Types of Email
SEC Required Profile Educational / Promotional
Statement Notifications Contact Information Change Notifications CEO Newsletters
Confirmation Notifications Security Settings Change Notifications Promotion Notifications
Tax Notifications Password Change Notifications Capital One Investing Update Notices

You can opt out of receiving educational or promotional emails, but you will still receive any notifications regarding changes to your profile and notifications required by regulatory authorities.

Tip: Updating your email address will update the information for all of your Capital One Investing Accounts. If we are not able to contact you, access to features may be restricted or your Capital One Investing Account may be closed, and neither of us want that to happen.

How do I update my email address?

The main way we get a hold of our faithful investors is through email, so keeping your email address up-to-date is appreciated.

So, to update your email address, please follow these instructions:

  1. Sign in at www.capitaloneinvesting.com
  2. Go to Accounts > Overview > Profile & Settings > Personal Info (Sign In required)
  3. Select Edit in the 'Email' section of `Your Information'
  4. Enter your updated email address in the fields provided, then click Save

Updating your email address will update the information for all of your Capital One Investing℠ Accounts.

Tip: Incorrect contact information may result in your Capital One Investing Account being restricted from trading (which isn't fun). If your email address changes in the future, be sure to update this information promptly.